Positive Attitude

"To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it." (Unknown)

A positive attitude is a 'can do' attitude. It's deciding to do whatever it takes to help the customer, and not hide behind excuses, non-existing policies, other colleagues.

I wish I could say that a positive attitude is trainable, but it starts with a natural desire to help people.

The goal is to find people with such a desire, and eleminate those who demonstrate a lack of desire.

This is the key that unlocks all other keys to good customer service!